Patient Rights & Responsibilities:

As a Patient, You Have the Right to:

• Receive necessary care, regardless of your race, gender, language, origin or source of payment, provided the facility offers the required services and has the capacity to treat you.
• Be respected for your cultural, spiritual and personal values, dignity, beliefs and preferences.
• Privacy during care, examination, treatment and conversations with your physician and other health care providers.
• Be addressed by name and informed about the names of the doctors, nurses and other health care team members involved in your care.
• Complete information regarding diagnosis, condition, medication, risk of each treatment, outcomes and necessary care to be taken after discharge from hospital.
• Be involved in the decisions that affect your care, services or treatment.
• Have your doubts clarified before signing General Consent Forms and Consent Forms for Surgery / Anaesthesia / High-Risk Procedures.
• Be informed about pain and pain relief measures.
• Refuse treatment, request a change of doctor or get a second opinion.
• Protection from physical abuse and neglect.
• Be provided with complete explanation regarding your transfer to another facility and the alternatives available.
• Say “Yes” or “No” to experimental treatments and to be advised when a physician is considering you to be part of a medical research programme.
• Express your concerns, complaints and grievances to any of our Hospital Staff or Contact Customer Care.
• Confidentiality of your medical records and any other information provided by you. Exceptions to this would be for cases involving a second opinion, the law or insurance.
• Access copy of your medical records.
• Know the rules and regulations of the hospital.
• Know the expected cost regarding your treatment and to have your bill explained.
• Information and access in case of emergency.
• Right to know what information shall be shared to self and family

As a Patient, You Are Responsible for:

• Providing accurate information about your habits, health, past illness, hospitalization, allergies and current and past usage of medication.
• Reading all Medical Forms and Consent Forms thoroughly and asking for explanations before you sign them.
• Following the treatment plan recommended by your doctor and realizing that you must accept the consequences if you refuse.
• Informing us of any doubts and changes in your condition and symptoms, including pain.
• Actively participating in your treatment and pain management plan and keeping your doctors and nurses informed of the effectiveness of your treatment.
• Having realistic expectations from our doctor regarding the treatment.
• Accepting financial responsibilities and settling your bills promptly.
• Following our policies regarding non-smoking, noise, visiting hours, number of visitors and other rules and regulations as per our policy.
• Taking care of your valuables and belongings and informing us of any wrongdoing.
• Keeping your scheduled appointments and letting us know in advance if you are unable to keep them.
• Reporting any issues, complaints or concerns that may affect your care.
• Respecting all employees of the hospital.
• Not asking for any false certificate or unlawful practices.